Return & Refund Policy

We want you to be satisfied with your purchase. Please review our policy below.

Returns

We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:

• Item must be unused and in original condition
  
• Item must be in original packaging
  
• Proof of purchase is required
  

Non-Returnable Items
Due to the nature of our products, the following items are non-returnable:

• Custom or personalized items (including 3D-printed and engraved products)
  
• Made-to-order items
  
• Final sale items
  
• Gift cards
  

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact us at [your email] to request an exchange.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or refund at no additional cost.

Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, orders may already be in production or processing and cannot be canceled.

Custom Product Disclaimer
Please note that all custom 3D-printed and engraved items are made specifically for your order. Variations in color, texture, wood grain, or finish may occur and are considered normal characteristics, not defects.